Disruption is the new normal. To stay competitive, you must be ready to change at all levels of your organization. This includes the day-to-day roles of your frontline employees, which must shift to meet new customer demands. But how will this constant state of change impact the overall employee experience? 
We’ll shine our spotlight on organizations that have faced disruption head-on by enabling their frontline teams and evolving their customer experience. Each will share their perspectives on how to engage the modern workforce and design a best-in-class employee experience. They’ll highlight the role learning plays in attracting, retaining and developing talent in today’s ultra-competitive business world.